The Mercedes-Benz EQA is a fully electric mid-size SUV that made its debut in 2021, serving as an electric alternative to the Mercedes-Benz GLA. Its zero-emission driving is ideal for city driving. Those who want a small premium and compact mid-size SUV will find the EQA ideal as their daily driver.
This guide covers the most commonly reported problems in the Mercedes-Benz EQA, symptoms, causes, and practical fixes available in Kenya.
- Infotainment & Software Glitches
Symptoms
Navigation errors
System rebooting randomly
Apple Car Play & Android Auto disconnecting
Freezing of the touchscreen infotainment
Causes
Failed updates
MBUX software bugs
Communication errors between vehicle modules
Fixes
Software update
System reboot
Replace faulty display module
- Charging System Problems
Symptoms
Charging stops unexpectedly
Car refuses to charge
Slow charging speeds
Error messages
Causes
AC/DC rectifier failure
Faulty on-board charge
Battery management system errors
Fixes
Software update
Replace on-board charge
Diagnose charging port
- Battery Management System (BMS) Errors
Symptoms
Charging speed limits
Reduced driving range
Incorrect battery percentage
Warning lights on the dashboard
Causes
Software corruption
Faulty temperature sensors
Voltage imbalance between battery modules
Fixes
Replace faulty sensors
Software update
Replace battery module
- High Voltage Battery Cooling Failures
Symptoms
Reduced performance
Charging restrictions
Battery overheating warnings
“Cooling system fault” warning
Causes
Blocked cooling channels
Coolant leaks
Faulty refrigerant interface
Fixes
Flush & refill cooling system
Repair cooling system
Replace cooling components
- Regenerative Braking Issues
Symptoms
Vibrations during braking
Squealing noises when slowing down
Inconsistent regenerative braking
Causes
Brake sensor malfunction
Software calibration issues
Hybrid braking system imbalance
Fixes
Replace brake sensors
Software recalibration
Service brake pads & discs
READ ALSO: Mercedes-Benz GLC
Maintenance Tips For Mercedes-Benz EQA Owners
- Follow the service schedule
- Regular brake inspections
- Use genuine parts only
- Tires and alignment (every 20,000kms)
- After every 6 months clean the battery terminal
- Go for regular diagnostic scans to detect problems at an early stage
- Scan for fault codes early when warning lights appear
We would like you to know that we sale genuine Mercedes-Benz EQA spare parts and body components. You can reach out to us through 0717200956 or email info@safarispares.co.ke and we will revert immediately.
