Frequently Asked
Questions

You can order through our online shop, via WhatsApp (0717 200 956), or by filling in our contact form. WhatsApp is the fastest way to confirm availability before payment.

We accept M-Pesa (preferred), Visa and Mastercard, and Bank Transfer for large orders. After M-Pesa payment, send the confirmation message to our WhatsApp with your order number.

Currently all orders require full payment before dispatch. We confirm part availability and process your order immediately after payment is received.

The best way is to provide your chassis number (VIN) when ordering. You can also provide your vehicle’s year, make, model and engine size. Our team will confirm compatibility before you pay.

We offer same-day delivery for orders placed before 11:00 AM in select Nairobi areas, and next-day delivery for orders placed before 3:00 PM across Nairobi.

Yes — we deliver countrywide across Kenya. Upcountry delivery typically takes 2–5 business days depending on your location.

Once dispatched we send confirmation and tracking details via WhatsApp or SMS. For real-time updates message us on WhatsApp (0717 200 956) with your order number.

Returns must be requested within 7 days of delivery. Items must be unused, undamaged, and in original packaging. Contact us via WhatsApp or email with your order number and photos to initiate a return.

If we send the wrong part we will exchange it at no cost to you. Contact us on WhatsApp immediately with photos and your order number. We arrange collection and dispatch the correct part as priority.

Refunds are processed within 5–7 business days of receiving the returned item via the original payment method. M-Pesa refunds typically reflect within 24–48 hours of processing.

We stock both genuine OEM parts and high-quality aftermarket alternatives. Product listings indicate which type. We can advise on the best option for your budget and needs.

Yes — this is one of our core services. Chat with us on WhatsApp and describe your symptoms. Our team will help identify the likely cause and recommend the right parts — free of charge.

We stock parts for all major makes in Kenya including Toyota, BMW, Mercedes-Benz, Ford, Nissan, Subaru, Isuzu, Mitsubishi, Land Rover, Infiniti and more. Contact us if your make isn’t listed — we often source parts on request.

OEM parts carry the manufacturer’s standard warranty. Aftermarket parts carry a 3-month warranty against manufacturing defects. Warranty does not cover incorrect installation, normal wear, or accident damage.